FAQ

Yes, we often take customers cross country to attend all manner of events from festivals to weddings, conferences to funerals. In most circumstances, and subject to availability our driver is able to wait locally for you, so that we are on hand when it is time for you to return.

Yes, we take a 50% deposit for all long distance and pick up from any airport.

Yes, we understand that these days our customers don’t always carry cash with them. That’s why we accept card and bank transfer, as well as cash of course.

Unfortunately, at the moment our vehicles do not have any wheelchair accessible vehicles of our own, however we do have contact within the industry who we are happy to refer you to. 

Some drivers may not be comfortable whilst travelling with pets but when making a booking please mention to the operator beforehand to ensure we send the appropriate driver. Whether you are travelling for a holiday together, a day out or simply need a taxi to the local vet we can help. In between our four legged passengers we ensure our taxis are kept spotless, so that if you are travelling pet free you will not be affected.


Yes! We have recently taken on a 7 Seater vehicle into our fleet, allowing us to take group bookings up to 6 passengers in one vehicle. If you are looking for a large group booking for a taxi in Ashford, for a wedding or event, we are able to book more than one vehicle, or if it is short distance we can do multiple runs in order to complete your transfer.

As soon as you are made aware of your flight delay let us know via our contact form or by telephone. We will also monitor your arrival time, based on your fight number supplied at the time of booking so any inflight changes will be known to our driver.  Providing we have availability we will simply adjust your flight time. In the unlikely event that we are unable to cover your collection due to an extended flight delay, we work alongside other taxi transfer companies, and will strive to provide cover for your collection.

We are based in Ashford, Kent. So for daily taxi collections and local pickups we collect and drop off in Kennington, Willesborough, Park Farm, Kingsnorth, Sellindge, Wye, Mersham, Brabourne Lees, Charing, Hothfield, Great Chart, Shadoxhurst, Smeeth, Aldington, Hamstreet, Brookland, Woodchurch, Appledore, Bethersden, Tenterden, Pluckley, Challock, Chilham and Hastingleigh but equally offer regular local trips to assist with regular hospital taxi journeys and commuting to local train stations.

If you are needing to change an existing booking, please call us on 01233 536 166. We will always try our best to accommodate your requirements.

Dependant on the amount of notice,  in most cases we should be able to reschedule your transfer, providing we have availability for the new time/date. Call us on with the details of your new flight and we will try our best to accommodate the change.

If you have booked a meet and greet service for the airport, we will meet you as you come into arrivals. Our driver will be easy to spot, with a board showing your lead passengers name.

With station meet and greets, our driver will wait near to the platforms in an easy to spot location, again they will provide you with the details of the vehicle via text. e.g. Vehicle Reg/ Colour/ Make and Model.

We will always offer to help with your luggage if you would like us too.

No, we only offer private transfers so the vehicle is yours for exclusive use.

Yes of course. When you book, simply let us know the details of your collection points in the notes section and we will quote you accordingly for any number of pick ups and drop offs you require.